Privacy Policy

1. Who we are

Kunpeng Freight (“we”, “us”, “our”) is an international freight forwarder providing air, sea, rail, road and express shipping services from China to global destinations. We operate from our China office (North Ke Building, 59 South 9th Hi-Tech Road, Yuehai Subdistrict, Nanshan District, Shenzhen) and our Singapore office (10 Ubi Crescent, #04-25, Singapore 408564). For any privacy matter, contact us at info@kunpenglogistics.com. This policy applies to this website and to the personal information we handle when providing logistics services.

2. Information we collect

We collect information you provide directly to us:

• Contact details — name, company name, email address, phone number, WhatsApp or WeChat ID, and country, submitted through our quote and contact forms or when you message us.
• Shipment information — cargo descriptions, weights and dimensions, pickup and delivery addresses, supplier details, and shipping or customs documents (such as commercial invoices and packing lists) needed to arrange your shipment.
• Correspondence — the content of emails, form submissions and chat messages you exchange with our team.

We also collect limited technical data automatically when you browse this website, such as IP address, browser type, device type, pages visited and referring URLs. See the Cookies section below.

3. How we use your information

• To respond to enquiries and prepare freight quotations.
• To arrange and perform logistics services — supplier pickup, export handling, carriage, customs documentation support, import paperwork assistance and final delivery coordination.
• To provide shipment status updates via email, phone, WhatsApp or WeChat.
• To meet legal, customs, tax and security obligations that apply to international freight.
• To operate, secure and improve this website and our services.

We process personal information where it is necessary to perform a contract with you or take steps at your request before a contract, to comply with legal obligations, or for our legitimate interests in operating and improving our business. We do not sell personal information, and we do not use it for third-party advertising.

4. Sharing your information

We share information only as needed to deliver the services you request or as required by law:

• Logistics partners — carriers, airlines, shipping lines, rail and trucking operators, warehouses, consolidators and last-mile delivery providers involved in moving your cargo.
• Customs brokers and government authorities — where required for export/import clearance, security filings and other regulatory requirements in origin, transit and destination countries.
• Service providers — hosting, IT and communication providers that support our website and operations, bound to protect the information they process for us.
• Legal requirements — where disclosure is required by applicable law, court order or governmental request, or to protect our rights, safety or property.

5. International transfers

International freight forwarding inherently requires transferring shipment-related information across borders — for example between China, Singapore and the destination country of your cargo. We transfer personal information only to the extent necessary to perform the requested services or to comply with the laws of the countries involved, and we require recipients to protect it appropriately.

6. Cookies and analytics

This website uses only essential cookies and similar technologies needed for it to function properly — for example remembering your language preference on bilingual route pages. We do not use advertising cookies. If we adopt analytics tools in the future, they will be configured to collect aggregated, non-identifying usage statistics. You can control or delete cookies through your browser settings; the site will continue to work with cookies disabled, though some preferences may not be remembered.

7. Data retention

We keep enquiry and quote information for as long as needed to respond and follow up, and shipment records (including customs documentation) for as long as required by commercial, customs, tax and legal obligations in the relevant countries — typically several years after shipment completion. When information is no longer needed, we delete it or anonymize it.

8. Security

We apply appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse or alteration — including access controls, encrypted connections (HTTPS) on this website, and limiting access to staff who need the information to serve you. No method of transmission or storage is completely secure, but we work to protect your information in line with industry practice.

9. Your rights

Depending on where you live, you may have rights under data protection laws such as the EU/UK General Data Protection Regulation (GDPR), Singapore’s Personal Data Protection Act (PDPA) and China’s Personal Information Protection Law (PIPL), including the right to:

• Access a copy of the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information we no longer need to keep.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Receive your information in a portable format where applicable.
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email info@kunpenglogistics.com. We will verify your request and respond within the timeframe required by applicable law. Note that we may need to retain certain shipment records to meet customs and legal obligations even after a deletion request.

10. Third-party links and messaging platforms

Our website links to third-party services such as WhatsApp and WeChat so you can contact us conveniently. When you use those platforms, your information is also handled under their own privacy policies (Meta for WhatsApp, Tencent for WeChat), which we do not control. We recommend reviewing those policies.

11. Children’s privacy

Our services are directed at businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our services or legal requirements. The “Last updated” date at the top shows the latest revision. Significant changes will be highlighted on this page.

13. Contact us

For questions, requests or complaints about this policy or how we handle personal information:

• Email: info@kunpenglogistics.com
• Phone / WhatsApp: +86 17318066186 · +65 8901 7972
• China Office: North Ke Building, 59 South 9th Hi-Tech Road, Yuehai Subdistrict, Nanshan District, Shenzhen
• Singapore Office: 10 Ubi Crescent, #04-25, Singapore 408564